Zoho Desk - oneSpeak℠ Integrations

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1-833-Telogix

Integrations

Zoho Desk

Integration Type

Client Add-in with Events

Add-in Classification

Standard

Product / License Type

Unite

Application Information

Manufacturer

Zoho Desk

Application

Zoho Desk

Market

Help desk

Supported Features (related to latest supported release)

Address Book Search

Caller details preview

Pop contact in edit mode

Additional features

Live Mode

Click to dial via Telogix

Manual screen pop

Automatic call activity logging

Integration with Notes

Cached Mode

Click to dial via business application

Auto screen pop

Manual call activity logging

Add contact

Additional Features

When making or receiving a call to or from a CRM contact, a business card view of the contact is presented within Zoho Desk. Calls made or received are automatically logged in Zoho Desk and can be viewed in the call logs. Follow-up activities can be added at the end of every call from Zoho DeskConsult transfer not supported.

Notes / Advisories

Not supported on Operator / Attendant clients. Supported on Zoho domains .COM, .EU, .IN and .AU. Cannot be used in conjuction with the Zoho CRM Add-in. Zoho Phonebridge is only supported on Chromium-based browsers.

If the integration supports caching, please note that cached integrations support up to 30,000 contacts. The live mode method would need to be used for larger directories. Performance will then be determined by a number of additional factors including network speed and application API specification.

Other Information

Operating System

Windows

Installation Options

Optional

Product

Telogix Connector v4

References

Zoho Desk (https://www.zoho.com/desk/)

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